Case Study: State & Local Government achieves faster, cost‑saving omnichannel communications and higher citizen satisfaction with Quadient Inspire

State & Local Government - Customer Case Study

State & Local Government, a government agency responsible for citizen communications, needed to repurpose legacy templates, reduce costs, and rapidly proof high volumes of mail and digital output—between 1 and 10 million customer communications per month. To address these needs they selected Quadient and its Quadient® Inspire platform.

Quadient implemented Quadient® Inspire as a single omnichannel platform to repurpose templates, automate workflows and enable fast proofing; in evaluations Quadient rated better than Papyrus for performance, scalability, integration, omnichannel design/proofing, feature set and support. The solution reduced time to create omnichannel communications by 5–10%, improved customer satisfaction/NPS by 5–10%, streamlined processes through workflow automation, and consolidated campaign management on one platform.