Case Study: Star Pipe Products achieves faster accounts receivable resolution with Quadient AR

Star Pipe Products cuts customer statement time from 15 minutes to 1 minute with Quadient

Star Pipe Products, a global manufacturer of pipe products, faced fragmented and time-consuming internal accounts receivable processes. Their challenge was to find a simpler system that could provide a complete account overview to efficiently handle short payments, skipped invoices, and disputes, as their existing ERP was insufficient. They turned to Quadient for a solution.

Quadient implemented its AR solution, which integrated easily with the company's ERP. The user-friendly platform streamlined workflows for resolving disputes and managing payments. The results included a dramatic reduction in the time to issue customer statements, from 15 minutes to just 1 minute per customer. Additionally, tasks like producing aging reports and other key reports that previously took a day and seven days respectively were now completed in a few hours and two days, leading to faster resolution of issues and significant cost savings.

Star Pipe Products