Case Study: Small Business Wholesale Distribution Company achieves streamlined omni-channel communications and 25-50% cost savings with Quadient Inspire

Small Business Wholesale Distribution Company - Customer Case Study

Small Business Wholesale Distribution Company, a European small business in wholesale distribution and direct marketing, needed a way to design, manage and deliver omni‑channel communications to improve customer experience and meet regulatory content control. After evaluating options, they chose Quadient and deployed Quadient Inspire to provide omni‑channel design, proofing and integration with multiple IT systems.

Quadient implemented Quadient Inspire to streamline workflows, integrate multiple data sources into customer communications, and enforce content control for compliance. The vendor’s solution delivered measurable impact: expected cost savings of 25–50%, a 10–25% reduction in time to create omni‑channel communications, and a realized payback period of 12–18 months, along with projected revenue growth and increased volume of customer communications.