Case Study: Small Business Transportation Services Company achieves 10–25% faster omni-channel communications creation and increased customer satisfaction with Quadient Inspire

Small Business Transportation Services Company - Customer Case Study

Small Business Transportation Services Company, a Europe-based developer of postal management software and direct-marketing solutions for medium-to-large mailers (banks, insurers, telecoms, utilities and the public sector), needed the ability to design, manage and deliver omni-channel communications to improve customer experience. After evaluating options, the company selected Quadient and its Quadient® Inspire CCM platform for faster creation, proofing and omni-channel delivery.

Quadient implemented Quadient® Inspire as a single platform for designing, managing and delivering customer communications, which shortened time-to-create omni-channel communications by approximately 10–25%, increased customer satisfaction/NPS and communication volumes by about 5–10%, and achieved a realized payback within 12–18 months.