Case Study: Small Business Transportation Services Company achieves 10–25% faster omni-channel communications and higher customer satisfaction with Quadient Inspire

Small Business Transportation Services Company - Customer Case Study

Small Business Transportation Services Company, a Europe-based small transportation services firm that develops postal management and direct-marketing solutions for high-volume mailers, needed to improve customer experience by quickly designing, managing, and delivering omni-channel communications. During their evaluation they reviewed Opentext but selected Quadient and its Quadient® Inspire CCM platform for its superior integration, omni-channel design and proofing, feature scope, customer support, performance, and scalability.

Quadient implemented Quadient® Inspire as a single platform for designing, managing, and delivering customer communications, which reduced the time to create omni-channel communications by about 10–25%, increased customer satisfaction/Net Promoter Scores and communication volumes by roughly 5–10%, and delivered a realized payback period of 12–18 months. Quadient’s solution enabled faster proofing and deployment and measurable operational and customer-experience improvements.