Case Study: Small Business Professional Services Company achieves faster, compliant omni-channel communications and up to 25% higher customer satisfaction with Quadient Inspire

Small Business Professional Services Company - Customer Case Study

Small Business Professional Services Company turned to Quadient and its Quadient® Inspire platform to address the need to repurpose legacy templates and print output, handle sophisticated data and automation, integrate multiple IT systems, quickly proof omni‑channel output, and meet regulatory compliance for the 1–10 million customer communications it sends each month.

Quadient implemented Quadient® Inspire as a single end‑to‑end platform to streamline workflow, integrate multiple data sources, enable fast omni‑channel proofing and ensure compliance. The customer reported measurable benefits with Quadient, including up to a 10% reduction in time to create omni‑channel communications, up to a 25% improvement in customer satisfaction, a 10–25% increase in communication volume, improved AFP output integrity, and overall faster, more scalable communications development.