Case Study: Small Business Media & Entertainment Company achieves omni‑channel transformation and 25–50% gains with Quadient Inspire

Small Business Media & Entertainment Company - Customer Case Study

Small Business Media & Entertainment Company, a small digital-first media firm, needed to accelerate the digital transformation of customer communications and to design, manage, and deliver omni‑channel communications. After evaluating Pitney Bowes, they selected Quadient (deploying Quadient® Inspire) to enable quick creation and proofing of personalized, cross‑channel messages while improving scalability, integration, and support.

Quadient implemented Quadient® Inspire as a single platform to streamline processes and automate workflows for design, management, and delivery of customer communications. The company reported measurable results: 25–50% improvements in cost savings, revenue growth and customer satisfaction/NPS, over 50% increase in communication volume, a 25–50% reduction in time to create omni‑channel communications, and an expected payback of 6–12 months.