Case Study: Small Business Insurance Company achieves up to 25% cost savings and improved customer satisfaction with Quadient Inspire

Small Business Insurance Company - Customer Case Study

Small Business Insurance Company, a small business in the insurance industry, faced the challenge of repurposing legacy templates and print output while reducing costs and integrating with aging IT systems. To address these issues they selected Quadient’s solution, Quadient Inspire, to modernize communications without disrupting existing processes.

Quadient implemented Quadient Inspire to streamline processes, automate workflows, and repurpose legacy assets, enabling seamless integration with the company’s legacy systems. As a result, the Small Business Insurance Company reported up to 25% cost savings, up to a 25% increase in customer satisfaction/Net Promoter Score, up to a 25% increase in customer communications volume, and more efficient, automated operations.