Case Study: Small Business Financial Services Company achieves 5–10% cost savings and more than 50% faster omni-channel communications with Quadient

Small Business Financial Services Company - Customer Case Study

Small Business Financial Services Company, a UK-based provider of savings, bonds, mortgages and insurance, faced the need to digitally transform customer communications, reduce reliance on IT, empower business users and replace obsolete software. While evaluating vendors, the company prioritized quick omni-channel creation and proofing plus broad integration capabilities, and selected Quadient’s customer communications software to meet those needs.

Quadient implemented a best-in-class solution for omni-channel design, proofing and integration that put control in business users’ hands and replaced legacy systems. As a result, the company realized 5–10% cost savings, cut time to create omni-channel communications by more than 50%, and saw increases in customer satisfaction and communication volume; the customer also plans to add Quadient Interactive within the next 6–12 months.