Case Study: Small Business Consumer Products Company achieves streamlined workflows and faster omni-channel communications with Quadient

Small Business Consumer Products Company - Customer Case Study

Small Business Consumer Products Company, a UK-based multi-skilled print manufacturer serving design agencies and marketers, faced a need to improve document composition to deliver more effective, cost-efficient customer communications. To address data control, spooling and omni-channel proofing requirements they selected Quadient and deployed Quadient Inspire to streamline document composition and production workflows.

Quadient implemented Inspire as a best-in-class solution for performance, scalability, integration and omni-channel design, replacing evaluated alternatives. Post-deployment the company automated workflows, accelerated creation of omni-channel communications, integrated multiple data sources more efficiently, increased customer satisfaction and the volume of communications, and achieved a realized payback period of 18–24 months; the customer also plans to add Quadient Mobile Advantage within about 18 months.