Case Study: Small Business Computer Software Company achieves scalable, full-color, cost-saving customer communications with Quadient Inspire

Small Business Computer Software Company - Customer Case Study

Small Business Computer Software Company, a small firm serving retail and loyalty, banking, insurance, government, telco and utilities, relied heavily on Direct Mail and transactional communications and needed to repurpose legacy templates, consolidate multiple customer-communications products, and industrialize variable-data output. They adopted Quadient® Inspire to combine data from diverse sources and deliver output across channels, supporting a volume of roughly 5–10 million customer communications per month.

Quadient’s implementation of Quadient Inspire delivered significantly better performance and scalability, superior color management, and a broader feature set compared with alternatives evaluated (XMPie and Pitney Bowes/Doc1). The vendor’s solution reduced time to create communications, produced cost savings, enabled new value‑added services, and allowed the company to move to full‑color printing while handling its high monthly volume.