Case Study: Small Business Computer Services Company achieves 50% faster omni-channel communications and 5% revenue growth with Quadient

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company, a provider of personalized customer communications for financial, insurance, healthcare and telecom clients, faced the need to enable digital transformation, eliminate department silos, and design, manage and deliver omni‑channel, mobile‑friendly communications integrated across multiple IT systems. After evaluating Opentext and Doxee, they selected Quadient’s Inspire for its performance, scalability, integration capabilities, omni‑channel design and proofing, breadth of features, and customer support.

Quadient implemented Quadient Inspire as a single platform for the design, management and delivery of customer communications, producing measurable results: roughly 5% increase in cost savings and revenue growth, a 10–25% increase in communication volume, and a greater than 50% reduction in time to create omni‑channel communications, with an expected payback of 18–24 months. The company also plans to adopt additional Quadient modules (Interactive, Dynamic Communications, Mobile Advantage, Scaler, and Customer Journey Mapping) to extend functionality.