Case Study: Small Business Computer Services Company achieves 50% faster omni-channel communications and significant cost, revenue and satisfaction gains with Quadient Inspire

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company needed to digitally transform its customer communications to improve the customer journey and give business users faster, easier control over omni‑channel content and proofing. After reviewing options, the company selected Quadient and deployed Quadient® Inspire for its performance, scalability, integration capabilities, omni‑channel design/proofing, breadth of features, and support.

Quadient implemented Quadient® Inspire to centralize and automate omni‑channel communications, giving the client stronger content control for regulatory compliance. The result was measurable: over 50% increases in cost savings, revenue growth, customer satisfaction/NPS, and communication volume; a 50% reduction in time to create omni‑channel communications; and a realized payback period of 12–18 months.