Case Study: Small Business Computer Services Company achieves up to 50% faster omnichannel communications and 25% cost savings with Quadient Inspire (Quadient)

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company faced the need to repurpose legacy templates and print output, enhance omnichannel customer experience, and consolidate multiple customer communications tools into a single end-to-end solution. To address these challenges the company selected Quadient and implemented Quadient Inspire to enable real-time, responsive, and proofable omnichannel communications integrated with multiple IT systems.

Quadient delivered a single platform that streamlined campaign management, sped up proof and approval workflows, and integrated multiple data sources into dynamic communications. As a result, the company reduced time to create omnichannel communications by up to 50%, realized cost savings up to 25%, increased revenue growth by 5–10%, boosted customer satisfaction/Net Promoter Score by 25–50%, and grew the volume of customer communications by up to 25%.