Case Study: Small Business Computer Services Company achieves 25–50% cost savings and 10–25% revenue growth with Quadient

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company, a US-based provider of integrated marketing solutions with over 30 years in the direct marketing space, needed a modern solution for variable print projects and a seamless client experience. After evaluating competitors, they selected Quadient’s CCM software as the best-in-class choice for features, integration, performance, scalability, omni-channel design and customer service.

Quadient implemented its customer communications management solution to automate workflows, streamline processes and enable omnichannel communications, allowing the Small Business Computer Services Company to respond to customer needs more quickly. The deployment delivered measurable impact: 25–50% cost savings, 10–25% revenue growth, 10–25% increases in customer satisfaction scores and communication volumes, and a realized payback period of 12–18 months.