Case Study: Small Business Computer Services Company achieves streamlined omni-channel communications and cost savings with Quadient Inspire

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company, a U.S. small business specializing in printing, direct mail marketing and variable‑data statement processing, faced a need to digitally transform customer communications, reduce reliance on IT, empower business users, and meet regulatory compliance while lowering risk. They evaluated solutions and selected Quadient, implementing the Quadient Inspire platform to improve performance, scalability, integration and user support.

Quadient implemented Inspire to enable integrated customer journey mapping, quick omni‑channel composition and proofing, business‑user control of content, and fast integration of multiple data sources. The solution streamlined workflows into a single platform, improved regulatory content control, and delivered measurable gains: 10–25% improvements in cost savings, revenue growth, customer satisfaction and communication volume, a 10–25% reduction in time to create omni‑channel communications, and an expected payback within 6–12 months.