Case Study: Small Business Computer Services Company achieves digital transformation and faster, cost-saving omnichannel communications with Quadient Inspire

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company, a small computer services firm that requested anonymity, needed to repurpose legacy templates and print output, offer new value‑added services, handle sophisticated data and automation, move to digital channels (HTML, email, SMS), consolidate multiple customer communications products, and industrialize variable data applications. To meet these challenges they selected Quadient and its customer communications management solution, Quadient® Inspire.

Quadient implemented Quadient® Inspire to produce 1–5 million customer communications per month across industries such as banking, insurance, government, telco and utilities, delivering fast application turnaround, omnichannel proofing, color management, responsive design and remote authoring. The customer rated Quadient best‑in‑class for performance, scalability, color management, digital output and feature scope (and significantly better for web client remote authoring), and achieved reduced time to create communications, cost savings, new service offerings for clients, full‑color printing and a shift to digital service delivery.