Case Study: Small Business Computer Services Company achieves streamlined workflows and faster omni-channel communications with Quadient Inspire

Small Business Computer Services Company - Customer Case Study

Small Business Computer Services Company engaged Quadient to solve a persistent document composition and data-control challenge that was slowing their multi-channel communications. After evaluating alternatives, the customer selected Quadient Inspire (with Mobile Advantage planned next) to provide spooling, data integration and omni‑channel proofing capabilities needed to improve composition, scalability and customer experience.

Quadient implemented Quadient Inspire, enabling streamlined processes and workflow automation, faster creation of omni‑channel communications, and quick integration of multiple data sources into customer communications. The deployment increased customer satisfaction and the volume of customer communications, and delivered a realized payback period of approximately 18–24 months; the customer also plans to roll out Quadient Mobile Advantage in about 18 months.