Case Study: Regiocom achieves better customer care and a improved customer experience with Quadient Inspire

Regiocom creates millions of archive PDFs, emails and HTML documents each month with Quadient

Regiocom, a large full-service provider in the energy industry, faced the challenge of needing to automate and centralize its customer communications processes to improve transparency and customer care. To address this, they partnered with vendor Quadient and implemented its multichannel output management solution, Quadient Inspire.

Using Quadient Inspire, Regiocom automated the creation, release, and archiving of millions of customer communications documents each month. The solution provided the basis for their digitalized, omni-channel communications, allowing them to distribute content as archive PDFs, emails, and HTML documents. This resulted in an improved customer experience and more efficient, centralized control over their communication processes.

Regiocom