Case Study: Pojišťovna České spořitelny achieves faster time-to-market and improved customer experience with Quadient Inspire

Pojišťovna České spořitelny - Customer Case Study

Pojišťovna České spořitelny, a.s. (Vienna Insurance Group), one of the largest life insurers in the Czech market, was constrained by a legacy, paper‑centric communications system that limited digital output, flexibility, compliance and rapid response to regulatory changes. To modernize communications and empower business users, Pojišťovna České spořitelny deployed Quadient’s Inspire platform.

Quadient implemented Inspire incrementally—automating processes, redesigning annual reports, enabling interactive/editable documents for business users and applying enterprise integration patterns—to create a centralized, multi‑channel customer communication platform. The Quadient solution moved design in‑house, sped up document composition and time to market, improved customer experience and content control, and enabled digital channels; PČS reported rapid time‑to‑market improvements and stronger communications capabilities while growing its market presence (over 15% market share and CZK 7.5 billion written premiums in 2017).

Pojišťovna České spořitelny