Case Study: OneSpan achieves greater AR visibility and faster collections with Quadient AR

OneSpan reduces DSO by 13 days with Quadient AR

OneSpan, a company that enables secure digital customer agreements and transaction experiences, faced challenges with its accounts receivable (AR) process. Using their Workday ERP, their AR team struggled with inefficient customer communication, a lack of visibility into collections, and labor-intensive reporting. This made it difficult to reduce days sales outstanding (DSO) and collaborate effectively with sales, especially after the shift to remote work. They turned to the vendor Quadient for a solution using Quadient AR.

Quadient implemented its AR platform, which integrated with Workday to centralize data and automate workflows. The solution provided predictive analytics to prioritize collections, automated dunning notices with delivery tracking, and a self-service portal for customers. As a result, Quadient helped OneSpan reduce its DSO by 13 days and decreased the average time to pay by seven days. The company achieved unparalleled visibility into reporting and collections, improving both the customer experience and internal team collaboration.

OneSpan