Case Study: NZ Post simplifies customer communications and scales to 500,000+ daily sends with Quadient (GMC Inspire)

NZ Post simplifies its customer communication management processes by selecting Quadient

NZ Post, a major New Zealand print service provider and mail operator, needed to simplify a patchwork of document composition tools (including PReS and EMC xPression) and move to a single customer communications management platform. After an RFP process they selected GMC Inspire from Quadient to streamline workflows, improve scalability and color/digital output, and consolidate composition, programming and automation across channels.

Quadient’s GMC Inspire was deployed over twelve months with local reseller ReDigital, including training, legacy conversion and establishment of Development, Test, Production and DR environments. The Quadient solution enabled automated end-to-end workflows, faster omnichannel composition and new digital services — allowing NZ Post to send over half a million communications per day, realize significant cost savings, and better future‑proof its customer communications management.

NZ Post

Nigel Paxton

GM Customer Communications Management