Case Study: Ping An Bank achieves improved customer experience and integrated multichannel billing with Quadient's GMC Inspire

New integrated billing system for Ping An Bank

Ping An Bank, a joint‑stock commercial bank headquartered in Shenzhen, needed to replace its legacy bill printing system with a multichannel, integrated billing solution to support faster processing, better system interfaces, and personalized communications that would improve customer satisfaction and enable new business. To meet these needs the bank engaged Quadient (formerly GMC Software) and implemented the GMC Inspire‑powered integrated bill management system.

Quadient delivered a customized platform with bill template design, bill integration modules and a management portal that imports multiple data formats (CCS, V+ and others), consolidates multiple-card bills, and embeds personalized marketing with dynamic text and images. The solution provides multichannel outputs (paper, electronic, SMS/MMS, online banking, fax), interfaces with internal and external systems, simplifies management of print providers, and produces statistical reports — resulting in faster processing, reduced operating costs, improved customer experience and increased lifetime customer value.

Ping An Bank