Case Study: MONETA Money Bank achieves 27% faster document creation and 18% cost reduction with Quadient

MONETA Money Bank - Customer Case Study

MONETA Money Bank, a leading Czech retail and consumer finance bank with about one million clients and 3,100 employees, needed to modernize and standardize its client communication. The bank’s legacy correspondence system produced hundreds of inconsistent files, made template changes slow and error‑prone, and blocked automation. In 2013 MONETA selected Quadient’s platform for creating and managing on‑demand and edited client documents to accelerate processes, improve record‑keeping and preserve brand consistency.

Quadient implemented a consolidated communication platform (architecture design, environment setup and template methodology) in a six‑month rollout, with MONETA’s teams migrating templates and configuring processes. The solution now supports 200+ users and about 25,000 on‑demand requests per day, shortens template creation to 5–30 minutes, and delivered measurable benefits: 27% faster document creation, 28% higher effectiveness, 16% improved customer service, 18% cost reduction, 24% departmental efficiency gain and a 20% drop in internal paper correspondence. Quadient’s platform also enabled faster time‑to‑market, personalization and tighter process controls.

MONETA Money Bank