Case Study: Medium Enterprise Telecommunications Services Company achieves streamlined omni-channel communications and faster proofing with Quadient Inspire

Medium Enterprise Telecommunications Services Company - Customer Case Study

Medium Enterprise Telecommunications Services Company turned to Quadient, deploying Quadient® Inspire (including Inspire Designer) to manage all electronic and paper customer communications—bills, statements and letters—and to clean and standardize email data. The company’s primary challenges were the need to quickly proof output across channels and to integrate communications with multiple legacy and new IT systems.

Quadient implemented a single platform solution that standardizes data, supports omni-channel proofing, and integrates multiple data sources, enabling streamlined processes and automated workflows. As a result, the company reports best-in-class performance, scalability, integration and feature scope, significantly better omni-channel proofing and customer support, and measurable operational gains such as faster campaign management, improved development efficiency, and quicker, more accurate communications.