Case Study: Medium Enterprise Real Estate Company achieves streamlined omni-channel communications and 25–50% revenue growth with Quadient

Medium Enterprise Real Estate Company - Customer Case Study

Medium Enterprise Real Estate Company, a UK-based, award-winning real estate firm, needed to improve customer experience by digitally transforming customer communications. They sought the ability to design, manage and deliver omni-channel, dynamic and mobile-friendly communications, create integrated customer journey maps, quickly proof content, and give business users control over content—requirements that led them to evaluate and select Quadient and implement Quadient Inspire.

Quadient delivered an integrated solution (Quadient Inspire) for omni-channel design, proofing, workflow automation and data integration, giving business users greater content control and faster production. The customer reported streamlined processes, quicker omni-channel creation and improved regulatory compliance, with measured impacts of 10–25% cost savings, 25–50% revenue growth, a 25–50% increase in communications volume and customer satisfaction, a 25–50% reduction in time to create communications, and a 6–12 month payback.