Case Study: Medium Enterprise Real Estate Company achieves streamlined omni-channel communications, regulatory compliance and cost savings with Quadient

Medium Enterprise Real Estate Company - Customer Case Study

Medium Enterprise Real Estate Company faced the need to design, manage and deliver compliant omni‑channel communications while reducing risk and improving regulatory control. They selected Quadient as their Customer Communications Management (CCM) vendor for its integration capabilities, performance and scalability, and stronger omni‑channel design, proofing and support features.

Quadient implemented a CCM solution that integrated multiple IT systems, enabled greater content control for compliance, and automated workflows. As a result, the company streamlined processes, quickly integrated multiple data sources into customer communications, and achieved 5–10% cost savings, 10–25% increases in customer satisfaction/new promoter scores, a 10–25% reduction in time to create omni‑channel communications, and a realized payback in 18–24 months. Quadient’s platform also set the stage for adding Interactive/Dynamic Communications, Mobile Advantage, Scaler and Customer Journey Mapping within 12–18 months.