Case Study: Medium Enterprise Professional Services Company achieves 50% faster omni-channel communications and over 50% revenue growth with Quadient Inspire

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company, a Nordic-based provider of communications and logistics solutions, sought to digitally transform its customer communications and to design, manage and deliver omni-channel communications more effectively. After evaluating options, the customer selected Quadient and its Quadient Inspire platform to give business users control over content and to enable rapid creation and proofing of dynamic, mobile-friendly communications.

Quadient implemented Quadient Inspire as a single platform for design, management and delivery, streamlining processes and automating workflows so the customer could quickly create and proof omni-channel communications. The deployment drove measurable results: revenue growth of more than 50%, cost savings of 10–25%, a 10–25% increase in communications volume, a 25–50% rise in customer satisfaction, a 50% reduction in time to create omni-channel communications, and an expected payback in 12–18 months; the customer also plans to add Scaler within 6–12 months.