Case Study: Medium Enterprise Professional Services Company achieves streamlined omni-channel customer communications and 10–25% higher customer satisfaction with Quadient Inspire (Quadient)

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company engaged Quadient to address a need for digital transformation of customer communications to improve customer experience. The company selected Quadient, citing Quadient Inspire for its performance, scalability, integration capabilities, omni-channel design and proofing, and strong customer support to replace their previous CCM approach.

Quadient implemented Quadient Inspire as a single platform for design, management, and delivery of customer communications, streamlining processes, automating workflows, and enabling quick integration of multiple data sources while improving content control for regulatory compliance. As a result, the client saw revenue growth and cost savings, a 10–25% increase in customer satisfaction/NPS, a 25–50% rise in communications volume, and about a 5% reduction in time to create omni-channel communications. Quadient’s solution also positioned the company to add Interactive and Dynamic Communications, Mobile Advantage, Scaler, and Customer Journey Mapping in the near term.