Case Study: Medium Enterprise Professional Services Company achieves reduced IT reliance and major cost savings with Quadient Inspire

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company, a nationally recognized U.S. leader in critical customer communications, selected Quadient as their CCM provider and deployed Quadient’s Inspire platform to improve customer experience. Their primary challenge was to reduce reliance on IT by empowering business users, while integrating multiple IT systems and gaining tighter control over content to meet regulatory compliance across omni‑channel communications.

Quadient implemented Inspire as a single, scalable platform for design, management and delivery, enabling faster integration of multiple data sources, workflow automation, and business-user control of content. As a result, the customer realized 25–50% cost savings, more than a 50% increase in revenue, higher customer satisfaction and greater communication volume, faster omni‑channel production times, and a reduced need for IT and technical resources.