Case Study: Medium Enterprise Professional Services Company achieves faster omni-channel communications, reduced costs, and higher customer satisfaction with Quadient Inspire

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company needed a robust solution to handle sophisticated data and automate high-volume customer communications while integrating with multiple IT systems and enabling quick proofing. To address these challenges they implemented Quadient’s Inspire platform to support omni‑channel output and complex workflow automation.

With Quadient Inspire, Quadient provided a single, scalable platform rated significantly better than competitors for performance, integration, omni‑channel design/proofing and feature scope. The company now uses Quadient Inspire to send more than 100 million customer communications per month, reduce time to create omni‑channel communications, cut costs, increase revenue growth and customer satisfaction (NPS), streamline processes and automate workflows, and manage all campaigns from one platform.