Case Study: Medium Enterprise Professional Services Company achieves 50%+ cost savings and faster omni-channel communications with Quadient Inspire

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company, a medium-sized professional services firm that chose to remain anonymous, needed to enhance its omni-channel customer experience and meet compliance requirements while handling very high volumes of customer communications (10–50 million per month). To address these challenges the company selected Quadient and its Quadient Inspire solution to improve processing, update communications quickly, and support client-driven changes.

Quadient implemented Quadient Inspire to centralize omni-channel design, proofing and data integration, delivering best-in-class performance, scalability and support compared with alternatives. The deployment produced measurable gains: more than 50% reduction in time to create omni-channel communications, over 50% cost savings, a 25–50% increase in revenue, more than 50% improvement in customer satisfaction, and a greater than 50% increase in communication volume, while enabling rapid integration of multiple data sources.