Case Study: Medium Enterprise Professional Services Company achieves faster, lower-cost omnichannel communications with Quadient

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company engaged Quadient, deploying Quadient® Inspire, to address a need to repurpose legacy templates and print output, consolidate multiple customer-communications products, and add sophisticated data handling, automation and omnichannel digital output (HTML, email, SMS). They also sought to offer new value-added services to clients and industrialize variable-data applications for industries including banking, insurance, government, telco and utilities.

Quadient implemented Quadient® Inspire to support transactional communications at scale—sending 10–50 million customer communications per month—and the company reported measurable gains: significant improvements in performance/scalability and color management, better digital/mobile output and a broader feature set versus competitors (they evaluated Objectif Lune). Outcomes included reduced time to create communications, cost savings, the ability to offer new services, full-color printing adoption and a transition to a digital service-provider model.