Case Study: Medium Enterprise Professional Services Company achieves 50% faster omni-channel communications and 25–50% improvements in cost-savings and customer satisfaction with Quadient

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company, a Canada-based outsourced financial processing provider with locations in the United States, needed to digitally transform customer communications, eliminate departmental silos, and deliver better omni-channel and mobile experiences while giving business users control over content. They selected Quadient’s Inspire platform to enable dynamic, mobile-friendly communications, streamlined omni-channel design and proofing, and robust integration and scalability.

Quadient implemented Inspire as a single platform for designing, managing, and delivering customer communications, automating workflows and enabling quick proofing and multi-source data integration. The client reports the solution is very comprehensive and expects 25–50% improvements in cost-savings and customer satisfaction and a greater than 50% reduction in time to create omni-channel communications, with plans to add Interactive, Dynamic Communications, Mobile Advantage and Scaler within the next year.