Case Study: Medium Enterprise Professional Services Company achieves streamlined omni‑channel communications and 10–25% revenue, cost and satisfaction gains with Quadient Inspire

Medium Enterprise Professional Services Company - Customer Case Study

Medium Enterprise Professional Services Company, a global marketing and professional services firm, needed to digitally transform its customer communications to improve customer experience and selected Quadient, deploying Quadient Inspire as its new customer communications management (CCM) solution.

Quadient implemented Quadient Inspire to provide a single omnichannel platform for design, management and delivery, streamlined processes and workflow automation, faster integration of multiple data sources, and tighter content control for regulatory compliance. As a result, the client reported revenue growth, cost savings and improved customer satisfaction/Net Promoter Scores of 10–25%, a 25–50% increase in the volume of customer communications, and approximately a 5% reduction in time to create omni-channel communications; the client plans to add Interactive, Dynamic Communications, Mobile Advantage, Scaler and Customer Journey Mapping in about 18 months.