Case Study: Medium Enterprise Insurance Company achieves 25–50% cost savings and streamlined customer communications with Quadient Inspire

Medium Enterprise Insurance Company - Customer Case Study

Medium Enterprise Insurance Company, a U.S.-based life insurance and financial protection provider, faced departmental silos, heavy reliance on IT, and growing compliance and risk requirements as it looked to improve customer communications. The company chose Quadient and its Inspire platform to empower business users with content control, provide guided front-office communications, and integrate multiple IT systems.

Quadient implemented Inspire as a single platform for the design, management, and delivery of customer communications, automating workflows and integrating multiple data sources. Quadient’s solution delivered measurable impact: estimated cost savings of 25–50% (including savings equivalent to one full-time employee and reduced postage costs), 5–10% revenue growth, increased customer satisfaction and communication volume, and an expected payback period of 18–24 months.