Case Study: Medium Enterprise Insurance Company achieves faster omnichannel communications and up to 50% cost and time savings with Quadient Inspire

Medium Enterprise Insurance Company - Customer Case Study

Medium Enterprise Insurance Company needed to modernize customer communications: repurpose legacy templates and print output for omnichannel use, consolidate multiple communications products, speed up proofing and approvals, and maintain regulatory compliance. The company selected Quadient and its Quadient Inspire solution to address these challenges.

Quadient implemented Quadient Inspire as an end-to-end platform to consolidate systems, repurpose legacy assets, integrate multiple data sources, automate workflows, and ensure compliance. Quadient’s solution delivered a 24–36 month payback, reduced time to create omnichannel communications by up to 50%, cut costs by up to 50%, drove revenue growth up to 25%, and produced more than a 50% increase in customer satisfaction (NPS) and communication volume, while streamlining processes.