Case Study: Medium Enterprise Insurance Company achieves up to 25% faster omnichannel communications and streamlined workflows with Quadient Inspire

Medium Enterprise Insurance Company - Customer Case Study

Medium Enterprise Insurance Company faced deteriorating, user-unfriendly document production software that limited its ability to repurpose legacy templates and deliver omnichannel communications. Seeking sophisticated data handling, automation and seamless integration with existing IT systems, the company turned to vendor Quadient and deployed Quadient Inspire to replace its legacy image- and document-production tools.

Quadient implemented Quadient Inspire to strip and normalize addresses (routing them through a postage-sorting application and reinserting the results), replace image production and billing document software, and automate workflows to improve system stability. As a result, Quadient enabled the Medium Enterprise Insurance Company to reduce time to create omnichannel communications by up to 25%, increase customer communications volume by 5–10%, and streamline processes through greater automation.