Case Study: Medium Enterprise Financial Services Company achieves 25–50% faster omni-channel communications creation and 10–25% cost savings with Quadient

Medium Enterprise Financial Services Company - Customer Case Study

Medium Enterprise Financial Services Company, which operates in 10 countries providing postal, logistics and e‑commerce services, needed to improve customer experience by digitally transforming its customer communications. After evaluating several vendors, the company selected Quadient and its Quadient Inspire solution to meet requirements for text and data visualization, layout formatting, omni‑channel design and fast proofing across multiple IT systems.

Quadient implemented Quadient Inspire to design, manage and deliver omni‑channel communications, streamline processes and automate workflows. The deployment cut time to create omni‑channel communications by 25–50%, delivered cost savings and higher customer satisfaction/net promoter scores of 10–25%, and achieved a payback period of 12–18 months; the client also plans to add Interactive and Dynamic Communications within the next 18 months.