Case Study: Medium Enterprise Financial Services Company achieves faster omni-channel communications and 10–25% cost savings with Quadient Inspire

Medium Enterprise Financial Services Company - Customer Case Study

Medium Enterprise Financial Services Company, operating in 10 countries and providing postal, logistics, and e-commerce services, sought to improve customer experience by digitally transforming its customer communications. After evaluating vendors, the company selected Quadient and its Quadient® Inspire solution for omni-channel design, text and data visualization, layout formatting, and integration with multiple IT systems.

Quadient implemented Quadient® Inspire to design, manage and deliver omni-channel communications and to automate workflows; the client streamlined processes, reduced creation time for communications by 25–50%, achieved cost savings of 10–25%, improved customer satisfaction/net promoter scores, and realized a payback in 12–18 months. The company plans to expand into Interactive and Dynamic Communications with Quadient within the next 18 months.