Case Study: Medium Enterprise Financial Services Company achieves 50%+ faster omnichannel communications with Quadient

Medium Enterprise Financial Services Company - Customer Case Study

Medium Enterprise Financial Services Company needed to consolidate multiple customer-communications products and enable sophisticated data handling, automation, quick proofing, and integration with multiple IT systems. To meet those challenges they chose Quadient and deployed Quadient Inspire to centralize omnichannel communications design and production.

Quadient implemented Quadient Inspire to provide scalable performance, strong integration with multiple data sources, omnichannel design and proofing, and workflow automation. As a result, the company cut time to create omnichannel communications by more than 50%, achieved 25–50% cost savings, realized modest improvements in customer satisfaction and communication volume (0–5%), and streamlined processes while improving development efficiency.