Case Study: Medium Enterprise Energy & Utilities Company achieves streamlined omni-channel communications and 10–25% cost savings with Quadient

Medium Enterprise Energy & Utilities Company - Customer Case Study

Medium Enterprise Energy & Utilities Company needed to digitally transform its customer communications to meet regulatory compliance, reduce risk, and deliver consistent omni-channel experiences. The company sought a customer communications management (CCM) solution that could integrate with multiple IT systems, give tighter control over content for compliance, and speed up creation and proofing—requirements that led them to select Quadient as their CCM provider.

Quadient implemented a single-platform CCM solution that enabled integrated customer journey mapping, workflow automation, and rapid integration of multiple data sources for design, management, and delivery of omni-channel communications. As a result of Quadient’s solution, the client realized 10–25% cost savings and revenue growth, 25–50% higher communication volumes, a 10–25% reduction in time to create omni-channel communications, over 50% improvement in customer satisfaction scores, and a payback period of 6–12 months.