Case Study: Medium Enterprise Energy & Utilities Company achieves faster omnichannel, mobile‑friendly communications and 25–50% higher customer satisfaction with Quadient Inspire

Medium Enterprise Energy & Utilities Company

Medium Enterprise Energy & Utilities Company, a European utilities provider, sought to digitally transform customer communications and improve overall customer experience. After evaluating Quadient® Inspire against other options, they selected Quadient’s customer communications management solution, Quadient Inspire, to deliver omnichannel, mobile-friendly communications and give business users control over content and integrations.

Quadient implemented Quadient Inspire as a single platform for designing, managing, and delivering omnichannel communications, integrating multiple data sources and improving regulatory content control. As a result, the company reduced time to create omnichannel communications by 25–50%, reported a 25–50% increase in customer satisfaction/net promoter score, and achieved faster creation and more efficient integration of communications across channels.