Case Study: Medium Enterprise Consumer Services Company achieves 25-50% cost savings and 50% faster omni-channel communications with Quadient

Medium Enterprise Consumer Services Company - Customer Case Study

Medium Enterprise Consumer Services Company, a long-standing magazine fulfillment and subscription-management provider, needed to improve its customer experience by empowering business users to quickly create and proof omni-channel communications and reduce reliance on IT. After evaluating alternatives (including Opentext), the company selected Quadient’s CCM solution for its performance, scalability, integration, omni-channel design and proofing capabilities, and stronger customer support.

Quadient implemented its customer communications management software to streamline processes, automate workflows, and accelerate creation and proofing of omni-channel communications. The solution delivered measurable impact: cost savings of 25–50%, over a 50% reduction in time to create omni-channel communications, and an expected payback period of 12–18 months, while reducing IT dependence and improving the overall customer journey.