Case Study: Medium Enterprise Consumer Services Company achieves 50% faster omnichannel communications and up to 50% cost savings with Quadient Inspire

Medium Enterprise Consumer Services Company - Customer Case Study

Medium Enterprise Consumer Services Company needed to repurpose legacy templates and print output for omnichannel communications, consolidate multiple customer-communications products, speed proofing and approvals, and ensure regulatory compliance. To address these challenges they selected Quadient and its Quadient Inspire solution to replace legacy systems and accelerate communications delivery.

Quadient implemented Quadient Inspire to centralize templates, automate workflows and integrate multiple data sources, producing measurable results: payback in 24–36 months; up to 50% faster creation of omnichannel communications; up to 50% cost savings; up to 25% revenue growth; more than 50% improvement in customer satisfaction/NPS; and more than 50% increase in communication volume, while streamlining compliance and approvals. Quadient’s solution enabled the company to scale communications, reduce costs and meet regulatory requirements.