Case Study: Medium Enterprise Consumer Services Company achieves omni-channel digital transformation and faster, compliant communications with Quadient Inspire

Medium Enterprise Consumer Services Company - Customer Case Study

Medium Enterprise Consumer Services Company, a U.S.-based direct marketing and consumer services firm, sought to digitally transform customer communications, reduce compliance risk, and give business users control while reducing reliance on IT. After evaluating alternatives (including Marcom Central), they selected Quadient and its Quadient Inspire platform to enable fast omni-channel design, proofing, and regulated content control.

Quadient deployed Quadient Inspire as a single platform to design, manage, and deliver omni-channel communications, automate workflows, and integrate multiple data sources while empowering business users for compliance. The client reported streamlined processes and rapid integrations and quantified benefits: 10–25% gains in cost savings, communication volume and revenue; 25–50% higher customer satisfaction; 25–50% faster creation of omni-channel communications; and a 6–12 month payback.