Case Study: Medium Enterprise Consumer Services Company achieves 25–50% cost savings and revenue growth with Quadient

Medium Enterprise Consumer Services Company - Customer Case Study

Medium Enterprise Consumer Services Company is a U.S. single-source provider of direct marketing communications that needed to digitally transform customer communications, break down departmental silos, improve integration with multiple IT systems, and tighten content control for regulatory compliance. After evaluating vendors including Pitney Bowes, they selected Quadient as their CCM platform provider for its superior performance, scalability, feature set, integration capabilities, and customer support.

Quadient implemented a single customer communications management platform with workflow automation, omni-channel design and proofing, and rapid integration of multiple data sources, giving the company greater control over regulated content and streamlined processes. As a result, the Medium Enterprise Consumer Services Company saw cost savings and revenue growth of 25–50%, a 5–10% increase in customer satisfaction/net promoter scores, about a 5% rise in communications volume, and a realized payback period of 18–24 months.