Case Study: Medium Enterprise Consumer Products Company achieves 25–50% faster omni-channel communications and 10–25% higher customer satisfaction with Quadient Inspire

Medium Enterprise Consumer Products Company - Customer Case Study

Medium Enterprise Consumer Products Company, a leading European print marketing and mailing solutions provider, needed to improve customer experience and give front-office staff guided communications. After evaluating alternatives including Pitney Bowes, the company selected Quadient® Inspire, choosing Quadient for its integration capabilities, performance and scalability, omni‑channel design and strong customer support.

Quadient implemented Quadient® Inspire to integrate multiple data sources and automate omni‑channel communications, enabling a 25–50% reduction in time to create communications, 10–25% higher customer satisfaction scores, 5–10% growth in revenue and communication volumes, and tangible cost savings. Quadient’s solution delivered quick integration and a realized payback period of 12–18 months.