Case Study: Medium Enterprise Computer Software Company achieves faster omni-channel communications and stronger regulatory control with Quadient Inspire

Medium Enterprise Computer Software Company

Medium Enterprise Computer Software Company, a U.S. firm serving the compliance and regulatory industries, needed to digitally transform customer communications to meet strict compliance requirements, reduce risk, eliminate departmental silos, and deliver better mobile and omni‑channel experiences. To address these challenges they evaluated several vendors and chose Quadient, implementing Quadient Inspire to enable faster, compliant, and more mobile-friendly customer communications.

Quadient implemented a single platform with Quadient Inspire that streamlined processes, automated workflows, and allowed business users to design, proof, and deliver omni‑channel communications quickly while integrating multiple data sources. The company reported 5–10% cost savings, 25–50% revenue growth, faster creation and proofing of communications, increased customer satisfaction, and an expected payback of 3–5 years; they also plan to deploy Quadient Dynamic Communications within 6–12 months.