Case Study: Medium Enterprise Computer Services Company achieves 25–50% improvement in customer satisfaction with Quadient Inspire

Medium Enterprise Computer Services Company - Customer Case Study

Medium Enterprise Computer Services Company faced the need to repurpose legacy templates and print output while adding sophisticated data handling, automation, rapid proofing, and integration with multiple IT systems. To handle 50–100 million customer communications per month, the company selected Quadient and its Quadient Inspire solution to address these challenges.

Quadient implemented Quadient Inspire to centralize template/output management, automate data-driven communications, enable quick proofing, and integrate with multiple IT systems. The customer rated Quadient Inspire best in class for performance, scalability, and feature scope, and better for integration and omni-channel proofing, with the deployment driving a 25–50% improvement in overall customer satisfaction.